What’s going to be big for customer service in 2017?
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So, after all the great advancements of 2016, what has 2017 got in store for us?... Well, for starters, chat bots will become more commonly used...
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Why are brands so emotional right now?
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A tacit emotion is something you feel but don’t necessarily state (unless asked), and has important influence when you make certain decisions, like which restaurant to visit on Friday night.
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