What’s going to be big for customer service in 2017?
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So, after all the great advancements of 2016, what has 2017 got in store for us?... Well, for starters, chat bots will become more commonly used...
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The Difference Between Customer Service & Customer Experience
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Customer service (CS) and customer experience (CX). Two of the most mentioned phrases a business can hear day-to-day, but what is the difference between the two?
Read MoreWhat I’ve Learnt Starting Companies
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"I started my first company at 16 buying electrical products from China and selling in the UK" - a word on starting companies from the Word of Mouth Marketing Guru, Xavier Parkhouse-Parker.
Read MoreSocial Media and Your Business
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So you’ve been told “the future is digital” and you’ve heard your business needs to be on social media to survive but you’re wondering where the heck you should even start.
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