What’s going to be big for customer service in 2017?
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So, after all the great advancements of 2016, what has 2017 got in store for us?... Well, for starters, chat bots will become more commonly used...
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The Difference Between Customer Service & Customer Experience
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Customer service (CS) and customer experience (CX). Two of the most mentioned phrases a business can hear day-to-day, but what is the difference between the two?
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