The Difference Between Customer Service & Customer Experience
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Customer service (CS) and customer experience (CX). Two of the most mentioned phrases a business can hear day-to-day, but what is the difference between the two?
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Taking the Leap - Australian High School Student to US College Grad
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How I help students answer the question of “who am I?” - it is not easy for everyone to start a new life in a foreign country.
Read MoreGearing Up for some Active Competition
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How we place our brand as a leader in active wear in a super competitive market...
Read MoreWhy it Pays to Play the Start-Up Odds
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Did you know that 1 in 3 new businesses in Australia fail in their first year of operation and 2 out of 4 by the end of the second year? Neither did I and, if I had known, I may have thought differently about starting a new business at the age of 63!
Read MoreAsk A Lawyer: 5 Tasks To Complete Before Trading
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Never under-estimate the importance of having high quality contract templates in place...
Read MoreWhat I’ve Learnt Starting Companies
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"I started my first company at 16 buying electrical products from China and selling in the UK" - a word on starting companies from the Word of Mouth Marketing Guru, Xavier Parkhouse-Parker.
Read MoreWhy it’s crucial to be REAL in business
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Owning your own business is often portrayed as glamorous and smooth sailing, but in reality this is rarely ever the case!
Read MoreFinance 101 - Habits of a Savvy Business Owner
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Whether you’ve been brave enough to open a startup or if you’ve had a small business for a number of years, there are always ways you can improve on the financial management of your business.
Read MoreLessons Learnt Raising Over $1.3m (ÂŁ850k) using Crowdfunding
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Crowdfunding isn’t easy, no matter how well you prepare for it, but Tutora share a few of the lessons they've learnt to help you succeed at crowdfunding too.
Read MoreThe Big Questions of Small Business
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Chances are if you’re in small business, you’re pretty familiar the lengthy list of questions that come with the territory. How much to charge for a service? When to launch a new product? Whether to take on new staff? The list goes on and on.
Read MoreSocial Media and Your Business
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So you’ve been told “the future is digital” and you’ve heard your business needs to be on social media to survive but you’re wondering where the heck you should even start.
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